‘Personal information’ is information about an identifiable individual (a natural person) which is in a form which enables that person to be identified.
‘Sensitive personal information’ is information about the individual that has some real significance to them, is revealing of them, or generally relates to matters that an individual might wish to keep private. For example, information about a person’s race, ethnicity, gender or sexual orientation, sex life, health, disability, age, religious, cultural, or political beliefs can reveal details that are very personal and that could result in the individual being treated in a certain way if used or revealed in a particular context.
We collect personal information to conduct our business, to provide and market our services and to meet our legal obligations.
What kinds of personal information do we collect?
In general, and depending upon the nature of your connection with us, the type of personal information we collect and hold includes (but is not limited to): names, gender, addresses (residential and business), contact details, occupations, personal preference payment details, employment history, work experience, education and qualifications (including academic transcripts), testimonials and feedback, working visas, opinions and publications, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.
In some cases, if personal information we request is not provided, it might adversely impact our ability to supply the relevant product or service or to perform our obligation.
How will we collect your personal information?
Generally, we will collect personal information directly from you. For example, we collect personal information when you:
- directly provide your details to us;
- deal with Insource Holdings Limited in person, by telephone, face to face meetings, interviews, letter, forms, fax, email, provision of business cards, and via our website and social media channels;
- supply a CV, academic transcript, or application form;
- submit any other information in connection with Insource’s business.
We only request personal information about you from third parties (that is not publicly available) with your consent and this will generally be for verification or vetting purposes. Types of personal information about you that we may request from third parties could be (but are not limited to):
- any references about you;
- results of enquiries of former employers, work colleagues, professional associations, or registration bodies;
- the results of any psychometric, competency or medical test;
- performance feedback (whether positive or negative);
- any complaint from or about you in the workplace;
- any information about a workplace accident in which you are involved;
- any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest, or inquiry in which you are involved;
- probity history (sourced from credit checks);
- criminal history;
- education history;
- information from website and social media analytics and cookies.
Other personal information about you may be collected without your consent from publicly available material, including websites or other public forums.
Why do we collect personal information?
In general, we collect, hold, use, and disclose your personal information to:
- conduct our business;
- provide and market our services;
- pool and draw inferences from you;
- engage third parties on your behalf;
- communicate with you;
- bill you;
- pay Insource Holdings Limited employees;
- help us manage and enhance our services;
- conduct general administrative or business matters;
- comply with our legal obligations; and
- carry out any other purpose that is advised to you.
To whom may we disclose your personal information?
We may disclose your personal information:
- to employees within Insource Holdings Limited;
- to other companies or individuals who assist us in providing services or who perform functions on our behalf (such as accounting services, mailing houses, hosting and data storage providers, legal counsel, specialist consultants and other business advisors);
- to anyone else to whom you authorise us to disclose it; and
- where we are required to do so by law.
Where personal information is disclosed by Insource Holdings Limited, the personal information is either publicly available at the time of disclosure or has not been determined by you as confidential. We will not disclose personal information that you have determined as sensitive or confidential without your consent.
Management of personal information
We take reasonable steps to protect the security of your personal information. Our personnel are required to respect the confidentiality of personal information and the privacy of individuals.
We take reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification, or disclosure, for example by use of physical security and restricted access to electronic records. We use data hosting service providers in New Zealand, Australia, and the United States to host our data, and we use industry standard measures to secure your data.
Where we no longer require your personal information, we will comply with our legal obligations in respect of that information.
How can you access and correct your personal information?
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us to update any personal information we hold about you. You have the right to correct any personal information we hold about you in accordance with the Privacy Act.
Subject to the exceptions set out in the Privacy Act, you may seek access to the personal information which we hold about you by contacting our Privacy Officer:
Privacy Officer: Simon Christie, Chief Product and Operations Officer Email: firstname.lastname@example.org Address: Insource, Level 26, 188 Quay Street, Auckland
How can you make a privacy complaint?
If you are not satisfied with our response, you can refer your complaint to the Privacy Commissioner by contacting the Office of the Privacy Commissioner at: PO Box 10-094, The Terrace, Wellington 6143, phone 0800 803 909, http://privacy.org.nz/
Updates to this policy